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Compromiso de Calidad en el Servicio

by MARCOS DE LA CRUZ, from the Community

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Esta plantilla de Compromiso de Calidad en el Servicio está diseñada para evaluar la atención en estaciones de servicio y centros de despacho de combustible. Cubre aspectos clave como aseo y uniforme del personal, disponibilidad de herramientas, comportamiento en área de servicio, recepción y acomodo del vehículo, confirmación de bomba en ceros, oferta de aditivos, revisión de niveles, evidencia de suministro y sellos, calibrado y abrillantado, limpieza de medallones, así como buenas prácticas en el cobro (cantar denominación y cambio) y despedida. Úsala para estandarizar la experiencia del cliente y mejorar la calidad operativa.

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Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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