Gemba walk checklists are used by executives or managers in performing gemba walks around the workspace. The main objective of a gemba walk is to identify problematic areas in the business process and come up with a solution to improve it. It can be used in observing one or more processes as required (e.g., customer service, cost, safety, productivity, workspace efficiency, etc).
3 Elements of an Effective Gemba Walk
A gemba walk follows three fundamental elements:
- Go See
Walk around the workplace and observe if processes are done according to standards and if they produce intended results.
- Ask Why
Identify and resolve challenges through active communication. You can also use techniques such as 5 why’s.
- Show Respect
Collaborate with the workers in understanding the challenges and determining how they could be addressed. A gemba walk should focus on the challenges and not on workers’ performance.
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