This article features the following:
- when is an exception report necessary;
- key elements of an exception report;
- 5 big reasons workplace needs exception report;
- documentation for work deviation and process improvement; and
- ready to use digital exception report template.
Not all instances of work deviation immediately require an exception report. Minor deviations that do not significantly impact business operations can be dealt with through informal communication between team members and project managers. Exception reports are reserved for particular occurrences where work deviation results in considerable financial loss, project schedule disruptions, and breach of client-provider agreements.
Exception reporting depends on business cases, it acts as a kind of early warning system that alerts the management when the organization is at risk of having discrepancies with key performance targets. It can be provided on a daily, weekly, or monthly basis depending on the organization’s policies.
Exception reports are needed to analyze and understand different scenarios of why deviation happened. It helps the organization to plan process improvement and create actions to be implemented immediately. Here are the key elements of an exception report.
- up-to-date accomplishments;
- relevant factors and reasons for work deviation including the stage where it occurs;
- impact of the problem;
- evidence (photo or documentation); and
- recommendations or requests in order to complete the project.
Exception reports are customizable, versatile, and highly adaptable. It provides value to just about any business type since it focuses on a general work concept instead of industry-specific elements and solutions.
Below are some important reasons you should start using exception reports for your business:
Develop a flexible work culture
Workers end up feeling stressed and demoralized if they feel that their supervisors and/or managers are too rigid; sticking with set work expectations even after unforeseen circumstances have already made them unrealistic and impossible to fulfill. By letting workers complete an exception report when it is warranted, you give them a fair chance to enumerate and explain the different factors that lead to the delay or failure of their assigned project.
Recognize flaws in your SOPs
By having an internal documentation process through exception reports, you can identify and analyze common factors and frequently cited reasons for work deviation; the first step to creating long-term solutions. Exception reports can help you recognize inefficient, faulty, and outdated SOPs so you can discontinue or update them to improve business processes.
Get useful insights from frontliners
Standard operating procedures and major process changes are decided mainly by upper management. Common mistake companies make, however, is the failure to involve frontline workers when creating or updating SOPs. Frontline workers have the most experience utilizing SOPs which gives them a good sense of what works and what doesn’t. Through exception reports, frontline workers can contribute to the improvement of SOPs instead of merely following them.
Improve overall accountability
For some operations, failing to meet work expectations and set deadlines immediately result in written warnings and/or disciplinary actions. By introducing exception reports, however, supervisors and managers create a dialogue with the worker which helps all of the parties involved get better insight into what really went wrong e.g. employee negligence, insufficient resources, etc. so the right solution can be introduced.
Create a database of past mistakes so preventive measures can be taken
Through the organized documentation of work deviation and internal process failures, key stakeholders can apply the appropriate control measures so the recurrence of identified issues can be avoided.
As important as it is for businesses to understand what works well for them, it is equally important to identify and acknowledge what doesn’t so inefficiencies can be addressed and operations can maximize their potential.
With iAuditor by SafetyCulture, supervisors and project managers can take advantage of a versatile mobile app to document and address the problems identified through exception reports. Aside from offline usability, iAuditor boasts the following features:
- Download ready-to-use exception report templates and more through our public library.
- Convert existing paper exception report templates into our digital format through the smart scan, or create a smart form from scratch through our simple, drag-and-drop template builder.
- Automatically forward exception reports with key stakeholders through the app to save time, energy, and resources.
- Take photos and annotate them in-app for a more comprehensive exception report
- Save exception reports via unlimited cloud storage to ensure that data is secure and accessible only to authorized personnel.
- iAuditor integration allows you to connect with other BI tools such as Outlook and Google Sheets so data is automatically transferred as you complete exception reports; making your overall process more efficient.
To get started, we have prepared ready-to-use exception report templates that can be downloaded for free. A PDF exception report sample and the web version are available for reference.
Featured Exception Report Templates
Building Audit Exception Report
Building and property managers can use this building audit exception report to document notable issues regarding building maintenance including current risk levels, likelihood of occurrence, and consequences.
Incident Report Form
An incident report template is a tool used to record incidents such as injuries, near misses, accidents, property damage and more. Use this template to record specific details of the incident and help organizations improve safety and security measures. Make the most of this checklist by following the points below:
- Identify the type of incident and provide details of the person of injury, job, and hazard/incident
- Take or attach photo evidence of incident, environment, person(s) involved
- Gather witness statements and capture a digital signature
- Sign off with digital signature of person reporting