- Free Version: Available for teams of up to 10
- Pricing: Premium plan $24/seat/month (with free 30-day trial period)
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use SafetyCulture?
SafetyCulture makes managing and monitoring multiple locations from a single platform easy. This software gives users in any industry’s Information Technology (IT) team valuable insights into performance, sending real-time alerts and allowing managers to make informed decisions for different sites. It also integrates with sensors to gather data from various locations, making remote site, hardware, software, and environment monitoring a breeze. Additionally, its various integration options for many other work and IT software make it easy to streamline all operations moving forward, reducing friction between processes and giving workers more time to perform quality work anytime and anywhere.
Features:
- Inspect different sites and equipment using digital checklists and upload your findings to the cloud for easy referencing.
- Stay on top of IT infrastructure issues with instant notifications and immediate assignment of corrective actions.
- Keep everyone on the team on the same page with video announcements and memos to all employees or different teams and locations.
- Maintain a high standard of work by carrying out regular training programs using the platform’s various training features.
- Seamlessly manage IT hardware and equipment with an all-in-one asset tracking solution for smoother workflows.
Why Use NinjaOne?
NinjaOne is a comprehensive platform for managing and supporting all endpoints, making remote monitoring for IT professionals looking to streamline operations. It provides robust automation and real-time monitoring, enhancing the efficiency of IT management tasks.
Features:
- Automated patch management
- Endpoint task automation
- Comprehensive device management
- Free Version: No
- Pricing: Custom quote
- Platforms supported: Web, iOS, Android
Why Use Atera?
Atera is designed for modern IT management, harnessing the power of AI to monitor and manage unlimited devices from different locations. It also offers predictive analytics solutions, allowing teams to prepare for any scenario.
Features:
- Integrated Professional Services Automation (PSA) capabilities
- Inventory management
- Network discovery and monitoring
- Free Version: Yes
- Pricing: Starts at $129/technician/month, billed annually (with a free 30-day trial)
- Platforms supported: Web, iOS, Android
Why Use XEOX?
XEOX is a cloud-based remote management software designed to help manage servers and hardware. It puts emphasis on cybersecurity, making it an ideal choice for various IT organizations, especially with features like patch management and backup solutions.
Features:
- Software bundling tools
- Server and computer hardware management
- Notifications for unknown users and accounts
- Free Version: No
- Pricing: Starts at $1.50/device/month
- Platforms supported: Web, On-premise
Why Use Pulseway?
Pulseway is designed to help reduce IT services’ downtime and improve efficiency with automations. Its mobile-first approach allows unprecedented control and access via smartphones, making it a great option for teams always on the go.
Features:
- Ransomware detection tools
- Real-time chat capabilities
- Private desktop sessions
- Free Version: No
- Pricing: Starts at $44/month, billed annually
- Platforms supported: Web, On-premise, iOS, Android
Why Use Addigy?
Addigy is specifically designed for Apple products, making it easy to manage macOS and iOS devices seamlessly. It has all the features one needs from an RMM system, making it the right choice for organizations invested in the Apple ecosystem.
Features:
- Remote Apple-focused device management
- System update management
- Automated software configuration and deployment
- Free Version: No
- Pricing: Custom quote
- Platforms supported: Web, iOS
Why Use SysAid?
SysAid utilizes computer automation to streamline IT service management and asset management, improving efficiency and productivity in IT operations. This platform also works with generative AI, which can help IT teams save a lot of time and effort.
Features:
- Task and ticket automation
- Real-time issue escalation
- Workflow orchestration and automation
- Free Version: No
- Pricing: Contact vendor for pricing
- Platforms supported: Web, On-premise
What is Remote Monitoring and Management Software?
Remote Monitoring and Management (RMM) software is a digital platform designed to help IT professionals manage and monitor computer networks and endpoints remotely. They allow for proactive maintenance, immediate issue resolution, and comprehensive insight into network systems all from a centralized console, significantly reducing the need for onsite visits and in-person communication.
Importance
Using an RMM software is critical for modern IT teams. It helps reduce risks, manage downtime, and address potential issues before they escalate into serious problems. They allow teams to take a proactive approach to management, helping them remain secure against potential threats.
On top of that, an RMM software provides a layer of automation that simplifies the management of routine tasks and updates. This automation helps maintain system integrity, ensuring compliance with the latest security standards, and freeing up IT staff to focus on more strategic projects.
Key Features
While an RMM software usually comes with various unique features, there are some features that teams should not miss when choosing one of these platforms. Here are some of those features:
- Automated alerts
- Patch management
- Asset management
- Reporting and analytics
- Multiple device support
- Backup and recovery
- Network performance monitoring
How to Choose the Right Remote Monitoring and Management Software
With all the different options available, finding the right RMM software for an organization’s needs can be tough. Here’s a quick comparison of the software featured above to help determine the best fit for your needs:
| Remote Monitoring and Management Software | Free Version | Paid Plan | Mobile App |
| SafetyCulture | Yes | $24/seat/month* | Yes |
| NinjaOne | No | Custom quote | Yes |
| Atera | No | $129/technician/month* | Yes |
| XEOX | No | $1.50/device/month | No |
| Pulseway | No | $44/month* | Yes |
| Addigy | No | Custom quote | Yes** |
| SysAid | No | Contact vendor for pricing | No |
* billed annually
** iOS only
Leon Altomonte