This in-depth mystery shopper report template evaluates the customer experience in pubs and bars from arrival to departure. Assess exterior standards, signage, garden and furniture, the welcome at the bar, staff presentation and speed of service, atmosphere and background music, trading area cleanliness and maintenance, table and back bar standards, toilet hygiene and facilities, range and quality of drinks, upselling and recommendations, marketing accuracy across social media and listings, and rear outside areas. Capture a final impression, leadership presence, and overall service quality to drive consistent standards and satisfaction.
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