Restaurant Mystery Shopper: High Five Experience
by Charlotte Finegan, from the Community
This Restaurant Mystery Shopper checklist helps evaluate the full guest journey, from arrival and seating to drinks, starters, mains, desserts, and payment. Assess greeting, wait times, menu presentation, server knowledge, upselling, order accuracy, food presentation, temperature, and taste. Review cleanliness, restroom standards, music and lighting, table resets, and staffing. Capture photos, timings, and comments, and record High Five moments, likelihood to return, and recommendations. Use results to identify service gaps and drive consistent, memorable dining experiences.
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