Template

Restaurant Mystery Shopper OMG Experience 2019

by Charlotte Finegan, from the Community

30+

This restaurant mystery shopper template helps evaluate the full guest journey, from arrival and seating to payment and farewell. Assess greeting, table setup, menu presentation, kids’ offerings, and restroom guidance. Review drinks, starters, mains, and desserts for timing, adherence to recipe, presentation, taste, and temperature, with prompts for upsells and refills. Capture server knowledge, engagement, and consistency, plus billing speed and method. Check ambience, staffing, cleanliness, lighting, music, and restroom upkeep. Record standout moments, areas to improve, photos, and overall ratings to standardize visits and elevate guest experience.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Restaurant Mystery Shopper Checklist
This restaurant mystery shopper checklist guides a full dining audit from arrival to farewell. Evaluate greeting and seating, menu presentation, table setup, and restroom guidance. Review beverage recommendations, drink preparation and timing, followed by starters, mains, sides, and desserts for recipe adherence, presentation, taste, and temperature. Capture upsells, refill offers, and product knowledge. Assess service consistency, engagement, payment speed, and checkout. Check ambience factors including staffing levels, cleanliness, lighting, music, table resets, and restroom upkeep. Record standout OMG moments, likelihood to return, and recommendations to friends to summarize overall experience and improvement opportunities.
by Charlotte Finegan, from the Community
Downloads: 70+
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Template
Restaurant Mystery Shopper: High Five Experience
This Restaurant Mystery Shopper checklist helps evaluate the full guest journey, from arrival and seating to drinks, starters, mains, desserts, and payment. Assess greeting, wait times, menu presentation, server knowledge, upselling, order accuracy, food presentation, temperature, and taste. Review cleanliness, restroom standards, music and lighting, table resets, and staffing. Capture photos, timings, and comments, and record High Five moments, likelihood to return, and recommendations. Use results to identify service gaps and drive consistent, memorable dining experiences.
by Charlotte Finegan, from the Community
Downloads: 20+
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Template
Italian Mystery Shopper - Bravo Experience 2019
Use this Italian Mystery Shopper checklist to assess the Bravo restaurant experience end to end. Capture arrival and seating times, table setup, drinks service, specials and wine recommendations, and evaluate starters, mains, sides, and desserts for presentation, taste, temperature, and adherence to recipe. Review upsells, coffee and liqueur offers, and the consistency of service throughout. Record billing speed, farewell, cleanliness, lighting and music levels, restroom standards, and table turnaround. Summarize Bravo moments, value for money, likelihood to return, and overall rating.
by Charlotte Finegan, from the Community
Downloads: 20+
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Template
GFO Operational Inspection Checklist
This GFO Operational Inspection checklist guides evaluators through the end to end guest experience in a restaurant. Assess arrival and seating, menu presentation, drinks and cocktails, starters, mains, desserts, and bill payment. Evaluate recipe adherence, presentation, temperature, taste, upsells, and timeliness. Review server engagement, staffing, cleanliness, washrooms, lighting, music, and overall ambience. Capture photos, timings, and notes, rate performance, and record recommendations for improvement to enhance service quality and operational consistency.
by Robert Medal, from the Community
Downloads: 10+
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Restaurant Mystery Shopper OMG Experience 2019

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