Template

Mystery Shopper Program Checklist

by Deepika Singh, from the Community

10+

Use this mystery shopper audit template to objectively assess hotel service and brand standards across the guest journey. Evaluate arrival and check-in, room cleanliness and maintenance, restaurant and bar service, in-room dining timeliness and quality, and overall experience. Capture notes, photos, and 1-10 ratings to flag issues, recognize great service, and guide improvements.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Mystery Shopper Audit Checklist
Use this hotel mystery shopper audit to evaluate guest experience and compliance with brand standards across the entire property. The checklist covers arrival and check in, room cleanliness and condition, restaurant and bar service, in room dining timeliness and accuracy, and overall cleanliness and problem resolution. Rate each area on a 10 point scale, capture notes, and add photos as needed. Identify service gaps, recognize staff who go above and beyond, and document corrective actions to ensure consistent, high quality service throughout the hotel.
by povell sibanda, from the Community
Downloads: 10+
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Template
Hotel Mystery Shopper Checklist
Use this hotel mystery shopper checklist to assess service quality and brand standards across the entire guest journey. Inspect arrival and check-in, room cleanliness and condition, internet and amenities, restaurant service, bar experience, and in-room dining. Capture notes, photos, and ratings for each section to identify gaps and highlight standout staff. Review overall cleanliness, problem resolution, and areas for improvement, then summarize findings and sign off. Ideal for hotel managers, operations leaders, and QA teams to benchmark performance and drive consistent guest satisfaction.
by janvier josias, from the Community
Downloads: 0
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Template
Hotel Mystery Shopper Audit Guide and Evaluation Form
Comprehensive mystery shopper audit form for evaluating hotel services including arrival, room experience, dining, bar service and overall guest satisfaction metrics.
by Karlie Jackson, from the Community
Downloads: 13,000+
Get
Template
Hotel Mystery Shopper Checklist
This comprehensive Hotel Mystery Shopper Checklist is composed of 8 sections and can be a guide for the complete inspection of a hotel. Use this template to evaluate arrival and accommodation experience, the management, and the hotel bar and restaurant services. Provide ratings for each section and also enter notes for comments and recommendations.
by SafetyCulture
Downloads: 1,000+
Get

Hotel Mystery Shopper Audit Checklist

Use this hotel mystery shopper audit to evaluate guest experience and compliance with brand standards across the entire property. The checklist covers arrival and check in, room cleanliness and condition, restaurant and bar service, in room dining timeliness and accuracy, and overall cleanliness and problem resolution. Rate each area on a 10 point scale, capture notes, and add photos as needed. Identify service gaps, recognize staff who go above and beyond, and document corrective actions to ensure consistent, high quality service throughout the hotel.

by povell sibanda, from the Community

10+

Get

Template

Hotel Mystery Shopper Checklist

Use this hotel mystery shopper checklist to assess service quality and brand standards across the entire guest journey. Inspect arrival and check-in, room cleanliness and condition, internet and amenities, restaurant service, bar experience, and in-room dining. Capture notes, photos, and ratings for each section to identify gaps and highlight standout staff. Review overall cleanliness, problem resolution, and areas for improvement, then summarize findings and sign off. Ideal for hotel managers, operations leaders, and QA teams to benchmark performance and drive consistent guest satisfaction.

by janvier josias, from the Community

Get

Template

Hotel Mystery Shopper Audit Guide and Evaluation Form

Comprehensive mystery shopper audit form for evaluating hotel services including arrival, room experience, dining, bar service and overall guest satisfaction metrics.

by Karlie Jackson, from the Community

13,000+

Get

Template

Hotel Mystery Shopper Checklist

This comprehensive Hotel Mystery Shopper Checklist is composed of 8 sections and can be a guide for the complete inspection of a hotel. Use this template to evaluate arrival and accommodation experience, the management, and the hotel bar and restaurant services. Provide ratings for each section and also enter notes for comments and recommendations.

by SafetyCulture

1,000+

Get

Mystery Shopper Program Checklist

About author

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Hotel Mystery Shopper Audit Checklist

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