Hotel Mystery Shopper Audit Checklist

Use this hotel mystery shopper audit to evaluate guest experience and compliance with brand standards across the entire property. The checklist covers arrival and check in, room cleanliness and condition, restaurant and bar service, in room dining timeliness and accuracy, and overall cleanliness and problem resolution. Rate each area on a 10 point scale, capture notes, and add photos as needed. Identify service gaps, recognize staff who go above and beyond, and document corrective actions to ensure consistent, high quality service throughout the hotel.