This restaurant mystery shopper checklist guides a full dining audit from arrival to farewell. Evaluate greeting and seating, menu presentation, table setup, and restroom guidance. Review beverage recommendations, drink preparation and timing, followed by starters, mains, sides, and desserts for recipe adherence, presentation, taste, and temperature. Capture upsells, refill offers, and product knowledge. Assess service consistency, engagement, payment speed, and checkout. Check ambience factors including staffing levels, cleanliness, lighting, music, table resets, and restroom upkeep. Record standout OMG moments, likelihood to return, and recommendations to friends to summarize overall experience and improvement opportunities.
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