This mystery shopper audit checklist helps evaluate restaurant guest experience from arrival to exit. Inspect exterior and entry cleanliness, active tills, and host engagement. Track cashier behaviors such as greeting, smiling, allergen inquiry, product knowledge on flavors, upsell attempts, and guidance to nutrition info. Confirm order repetition, accuracy, preparation, and delivery within target time. Review table tents and check-backs, drink station availability and quality, and dining area standards including table clearing, napkins, cutlery, screens, and music. Audit restroom cleanliness and overall customer areas. Capture standout service, menu availability issues, NPS likelihood to recommend, and perceived value to drive service improvements.
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