Italian Mystery Shopper - Bravo Experience 2019
by Charlotte Finegan, from the Community
Use this Italian Mystery Shopper checklist to assess the Bravo restaurant experience end to end. Capture arrival and seating times, table setup, drinks service, specials and wine recommendations, and evaluate starters, mains, sides, and desserts for presentation, taste, temperature, and adherence to recipe. Review upsells, coffee and liqueur offers, and the consistency of service throughout. Record billing speed, farewell, cleanliness, lighting and music levels, restroom standards, and table turnaround. Summarize Bravo moments, value for money, likelihood to return, and overall rating.
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About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.