The Customers View Mystery Shopper Report
by Simon Thornton, from the Community
Use this in depth mystery shopper report to evaluate a pub, bar, or restaurant from the customers perspective. Assess exterior presentation, welcome and speed of service, staff appearance and knowledge, trading area cleanliness and presentation, toilet condition, drink range and recommendations, upselling, food quality, timing, portion size, and value for money. Review marketing activity across posters, website, Google, and social updates, check garden and outdoor areas, and capture overall impressions when leaving. Record delays, check backs, and issue resolution, then summarize with notes and signatures to drive service improvements.
With SafetyCulture you can
Digitize team workflows
Turn your workflows into digital templates or checklists so your team can conduct inspections efficiently and access them from any device.
Reduce manual errors
Help your team complete tasks more accurately with digital templates that minimize errors from manual processes.
Create and share inspection reports
Generate inspection reports and share them with your team and stakeholders to keep everyone informed.
About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.