Skip to content
SafetyCulture
Template

The Customers View Mystery Shopper Report

by Simon Thornton, from the Community

Downloads: 10+
Get this template

Use this in depth mystery shopper report to evaluate a pub, bar, or restaurant from the customers perspective. Assess exterior presentation, welcome and speed of service, staff appearance and knowledge, trading area cleanliness and presentation, toilet condition, drink range and recommendations, upselling, food quality, timing, portion size, and value for money. Review marketing activity across posters, website, Google, and social updates, check garden and outdoor areas, and capture overall impressions when leaving. Record delays, check backs, and issue resolution, then summarize with notes and signatures to drive service improvements.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.