Use this Mystery Service Excellence Report to conduct mystery shopper evaluations in restaurants and cafes. Capture first impressions, signage and displays, customer service, order accuracy, allergy checks, delivery time, and food and drink quality. Score team professionalism, knowledge, and friendliness, and record positives, negatives, and recommendations. Attach photos, note standout staff, and sign off to complete the audit. Customize this template to match your brand standards.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.