Use this Mystery Service Excellence Report to conduct mystery shopper evaluations in restaurants and cafes. Capture first impressions, signage and displays, customer service, order accuracy, allergy checks, delivery time, and food and drink quality. Score team professionalism, knowledge, and friendliness, and record positives, negatives, and recommendations. Attach photos, note standout staff, and sign off to complete the audit. Customize this template to match your brand standards.
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