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Mystery Shop Checklist for Quick Service Restaurants

by Brittany Barnes, from the Community

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Use this mystery shop checklist to evaluate quick service restaurant performance across drive-thru and drive-in. Capture speaker wait time, delivery time, upselling, order confirmation, accuracy, and receipt. Assess cleanliness, staff appearance, friendliness, and restroom standards. Check food and beverage temperature and quality, condiments, napkins, and utensils. Add comments and photos to document the guest experience.

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Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.