Use this Mystery Shop Evaluation 2022 template to assess restaurant and drive thru performance from a customer perspective. Capture cleanliness, greeting and friendliness, suggestive selling, order accuracy, receipt and condiments, speed of service at speaker and window, carhop introduction and uniform, food and beverage temperature and taste, napkins and mint, check backs, and restroom standards. Document times, note exceptions, and identify opportunities to improve service, consistency, and guest satisfaction.
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