Use this JITB mystery shop checklist to evaluate drive-thru service and food quality at a quick service restaurant. Review greeting time, order accuracy, menu board condition, and order confirmation. Track speed of service from speaker to window, note hold times, and capture delivery times. Inspect cleanliness and condition of lanes, windows, exterior, signage, parking lot, and dumpster area. Assess employee appearance and hospitality, confirm thank you and smile. Verify bagging, receipt, condiments, and napkins. Check temperatures for fries, burgers, and chicken, and rate taste, freshness, and build standards. Add photos, measurements, and comments to create actionable insights.
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