Use this Sonic stall mystery shop checklist to assess quick service restaurant performance across speed, service, and product quality. Evaluate speaker and delivery times, greeting and friendliness, eye contact, and suggestive selling. Check uniform and appearance compliance, order confirmation and cost communication, and receipt handling. Verify order accuracy, proper burger build, and the temperature and taste of entrees, sides, and beverages. Confirm condiments, napkins, utensils, straw, and mint are provided, and that a thank you or closing is given. Capture ticket numbers and note any issues or comments to support consistent guest experiences and operational standards.
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