Use this mystery shop checklist to evaluate Sonic drive-in stall performance and guest experience. Inspect lot cleanliness and maintenance; measure speaker time and whether staff apologize for any wait. Confirm order is repeated or verified on screen, note suggestive selling, and track delivery speed against targets. Assess carhop friendliness, greeting, eye contact, uniform compliance, and whether costs are stated. Verify receipt provided, order accuracy, product build, and food, side, and beverage temperatures and taste. Check condiments, napkins, utensils, straw, and Sonic mint; note if the red button assistance is mentioned and guests are thanked. Capture issues, ticket numbers, and overall comments.
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