Sonic Drive-In Mystery Shop Checklist 2020
by Dustin Riddle, from the Community
This Sonic Drive-In mystery shop checklist is designed for assessing drive-thru and curbside experiences. Evaluate lot and canopy appearance, order taking and confirmation, suggestive selling, greeting and friendliness, and delivery speed. Verify staff uniform standards, masks and gloves when applicable, and receipt and condiment handling. Check order accuracy plus temperature and taste of entrees, sides, and beverages. Review restroom cleanliness and maintenance. Document follow-ups, thank-you closings, and unique elements like roller skates. Capture key timings, ticket details, and overall visit comments for a complete audit.
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About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.