Skip to content
SafetyCulture
Template

Restaurant Mystery Shop Checklist

by Brent Bolden, from the Community

Downloads: 10+
Get this template

This restaurant mystery shop checklist helps assess quick service and dine-in experiences end to end. Evaluate greeting and order taking, suggestive selling, order accuracy, and receipt confirmation. Time key moments from order to pickup, and review drive thru or curbside as needed. Inspect presentation standards for sandwiches and fries, verify food temperature and taste, and confirm condiment offers. Check cleanliness of counters, floors, tables, and self-serve areas. Observe cashier attentiveness, eye contact, and use of check back trays to ensure consistent guest satisfaction.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.