This restaurant mystery shop checklist helps assess quick service and dine-in experiences end to end. Evaluate greeting and order taking, suggestive selling, order accuracy, and receipt confirmation. Time key moments from order to pickup, and review drive thru or curbside as needed. Inspect presentation standards for sandwiches and fries, verify food temperature and taste, and confirm condiment offers. Check cleanliness of counters, floors, tables, and self-serve areas. Observe cashier attentiveness, eye contact, and use of check back trays to ensure consistent guest satisfaction.
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