This JITB Drive-Thru Observations checklist helps quick service restaurant teams assess end-to-end drive-thru performance. Review exterior cleanliness, menu and preview boards, lighting, and lane conditions. Audit guest experience at order points, including greeting speed, hold times, suggestive selling, order confirmation, and service etiquette. Verify team presentation and uniforms. Check order accuracy, sides and condiments, packaging, temperatures, and receipt issuance. Capture total time at window and overall drive-thru time targets, with space to note items ordered, variances, and corrective actions. Ideal for shift leads and auditors to standardize observations and improve speed, accuracy, and guest satisfaction.
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