This DM Shopper checklist is designed for quick service restaurants to evaluate the end-to-end drive-thru experience. Assess exterior presentation and menu boards, landscaping and lane cleanliness, and ensure correct promotional materials. Review drive-thru greeting and scripting, suggestive selling, order confirmation, and closing etiquette. Verify speed of service, order accuracy, and proper packing with napkins and condiments. Check food and beverage quality, receipt accuracy and time, headset usage, and overall friendliness. Use this audit to improve consistency, guest satisfaction, and operational standards.
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