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DM Shopper: Drive-Thru Experience Audit

by Dennis DeRouen, from the Community

Downloads: 10+
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This DM Shopper checklist is designed for quick service restaurants to evaluate the end-to-end drive-thru experience. Assess exterior presentation and menu boards, landscaping and lane cleanliness, and ensure correct promotional materials. Review drive-thru greeting and scripting, suggestive selling, order confirmation, and closing etiquette. Verify speed of service, order accuracy, and proper packing with napkins and condiments. Check food and beverage quality, receipt accuracy and time, headset usage, and overall friendliness. Use this audit to improve consistency, guest satisfaction, and operational standards.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.