Panda Express OSA Drive-Thru Audit Checklist
by Jose Contreras, from the Community
This Panda Express OSA Drive-Thru Audit checklist helps evaluate end-to-end drive-thru service quality and compliance. It covers store opening adherence, greeting and attentiveness at the speaker and window, suggestive selling of food and beverages, order confirmation and pricing display, communication clarity, and overall speed of service. It reviews order accuracy, utensils and condiments, sincere apologies and corrections, food packaging and temperature, and staff uniform and appearance. It inspects exterior and drive-thru area cleanliness, menu board and speaker condition, overall satisfaction, and cash handling steps including receipts, pricing, and receipt accuracy.
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