Evaluate drive-in restaurant performance with a structured mystery shop checklist. Assess overall appearance, order taking, carhop service, delivery and checkbacks, and order quality. Timed standards for chicken and non-chicken orders, greeting and upsell prompts, condiment offers, and repeat-backs are included. Score friendliness, accuracy, temperature, cleanliness, and guest likelihood to return. Use the results to identify training needs and improve customer experience across locations.
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