Use this mystery shop checklist to evaluate Quality, Service, and Cleanliness (QSC) with a focus on friendliness in quick service restaurants. Assess greeting times, staff politeness, eye contact, order accuracy, condiment offers, and speed of service. Check product quality and presentation, portioning, temperature control, and cleanliness across dining area, beverage bar, restrooms, parking, and drive-thru. Prompt upselling and order confirmation steps are included to standardize customer interactions. Ideal for restaurant managers and auditors to measure brand standards and improve guest experience.
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