Use this Mystery Shop 2024 restaurant checklist to evaluate overall appearance, order taking, delivery and checkbacks, and order quality during drive-in or dine-in visits. Measure greeting speed, friendliness, order repeat, upselling, delivery timing by category, checkbacks, and service cues like thanks and invite-back. Verify food temperature, correctness, beverage spills, and inclusion of napkins and condiments, then capture guest feedback on value and likelihood to return. Ideal for multi-site operators to standardize mystery shop visits, benchmark performance, and drive consistent customer experience improvements.
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