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Estándares de Teléfonos para Hotel DRERC

by Calidad DRERC, from the Community

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Checklist y guía de estándares para operadores telefónicos en un entorno hotelero DRERC. Incluye tiempos de respuesta (máx. 3 timbres o 30 s), saludo cordial, confirmación del apellido del huésped, permisos para poner en espera y transferir, manejo de música en espera, actitud profesional y cálida, dominio de inglés y lengua local, conocimiento de atracciones y precios, protección de privacidad, seguimiento y cierre de llamadas.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.