Checklist y guía de estándares para operadores telefónicos en un entorno hotelero DRERC. Incluye tiempos de respuesta (máx. 3 timbres o 30 s), saludo cordial, confirmación del apellido del huésped, permisos para poner en espera y transferir, manejo de música en espera, actitud profesional y cálida, dominio de inglés y lengua local, conocimiento de atracciones y precios, protección de privacidad, seguimiento y cierre de llamadas.
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