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Auditoría de Llamada Telefónica

by Valdemar Ramos, from the Community

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Esta lista de verificación evalúa la calidad de las llamadas telefónicas en hoteles. Cubre saludo y presentación del departamento, confirmación del apellido del huésped, permisos y tiempos al poner en espera, transferencia adecuada y anuncio a otros departamentos. Incluye criterios de cortesía, tono de voz, profesionalismo, manejo bilingüe, conocimiento de servicios y atracciones, protección de datos, tiempos de respuesta y seguimiento con llamadas de cortesía. Mejora la experiencia y el cierre de incidencias.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.