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Estándares de Llamadas Despertador DRERC

by Calidad DRERC, from the Community

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Checklist de estándares para llamadas despertador en hoteles DRERC. Incluye disponibilidad 24 horas, tiempos de respuesta de hasta 30 segundos, saludo cálido con identificación del departamento, uso del apellido del huésped, preguntas apropiadas y trato profesional. Detalla confirmación de número de habitación, hora y peticiones especiales, segunda llamada de cortesía, puntualidad dentro de 5 minutos y acciones si no responde el huésped. Considera personalización del servicio, transferencia a otras áreas, calidad de audio, uso de música en espera y comunicación clara y formal.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.