Checklist de estándares para llamadas despertador en hoteles DRERC. Incluye disponibilidad 24 horas, tiempos de respuesta de hasta 30 segundos, saludo cálido con identificación del departamento, uso del apellido del huésped, preguntas apropiadas y trato profesional. Detalla confirmación de número de habitación, hora y peticiones especiales, segunda llamada de cortesía, puntualidad dentro de 5 minutos y acciones si no responde el huésped. Considera personalización del servicio, transferencia a otras áreas, calidad de audio, uso de música en espera y comunicación clara y formal.
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