Skip to content
SafetyCulture
Template

Checklist de Recepción de Hotel

by Inspectors Marriott, from the Community

0
Get this template

Esta plantilla de auditoría para recepción de hotel ayuda a evaluar y estandarizar la experiencia de bienvenida. Cubre briefings diarios, tarjetas de servicio y pizarrón de calidad; orden y limpieza del área; apariencia del personal; reglas 15/5, saludo y uso natural del nombre del huésped; protocolo LEARN; fraseología telefónica y preguntas para conectar. Incluye procedimientos de check-in en menos de 7 minutos, reconocimiento de miembros Bonvoy, confirmación de tarifa, método de pago, noches y habitación, entrega de documentos, y coordinación con botones. Ideal para asegurar consistencia, tiempos de atención y satisfacción del huésped.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.