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Auditoría de Calidad para Botones

by Inspectors Marriott, from the Community

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Plantilla de auditoría para evaluar el servicio de botones en hotelería. Cubre comunicación diaria y briefings, estándares de Service Excellence, asistencia y uso del nombre del huésped, aplicación de la regla 15/5, protocolo telefónico y proceso LEARN. Incluye secuencias de check-in y check-out, conocimiento de instalaciones y atracciones locales, sugerencia de centros de consumo y cierre de conversación. Verifica apariencia del staff, orden y limpieza del área, condiciones del equipo, góndolas y entrada del hotel conforme a estándares de marca.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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