Auditoría de calidad para ama de llaves
by Inspectors Marriott, from the Community
Plantilla de auditoría de calidad para ama de llaves en hoteles. Incluye verificación de comunicación y capacitación del personal, cumplimiento de estándares de servicio, uso de la regla 15 5, proceso LEARN, protocolo telefónico y conocimiento de instalaciones. Cubre limpieza de áreas públicas y habitaciones, orden y condiciones del área y equipo, así como revisión de amenidades completas y lockers. Ideal para evaluar desempeño, estandarizar procedimientos y elevar la experiencia del huésped con un enfoque consistente en servicio y calidad.
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