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Auditoría de Calidad Hotelera (QA)

by Rodolfo Herrera, from the Community

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Esta lista de verificación de auditoría de calidad hotelera ayuda a evaluar estándares de servicio, apariencia del personal y experiencia del huésped. Incluye prácticas de Service Excellence, regla 15/5, saludo y cierre, uso del nombre del huésped, fraseología telefónica y contacto visual. Revisa limpieza, orden y mantenimiento de áreas y equipos, cumplimiento de procedimientos clave, registros de briefing y programas de reconocimiento. Optimiza operaciones, uniformidad de procesos y satisfacción del huésped.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.