Auditoría Mystery Guest para Hoteles y Restaurantes
by Osvaldo Rios, from the Community
Evalúa de forma integral la experiencia del huésped con esta plantilla Mystery Guest en español. La checklist cubre todo el viaje: reservas y confirmación, bienvenida y portería, check-in y check-out, estándares de habitación y baño, servicio de limpieza y turndown, concierge, restaurantes desayuno, cena y comidas ligeras, room service, bar, piscina y playa, spa, gimnasio, lavandería y llamadas de despertador. Incluye criterios de tiempos de respuesta, cortesía, presentación, higiene y calidad del producto para asegurar estándares de 5 estrellas. Úsala para auditorías operativas, formación de equipos y mejora continua en hoteles y resorts.
With SafetyCulture you can
Digitize team workflows
Turn your workflows into digital templates or checklists so your team can conduct inspections efficiently and access them from any device.
Reduce manual errors
Help your team complete tasks more accurately with digital templates that minimize errors from manual processes.
Create and share inspection reports
Generate inspection reports and share them with your team and stakeholders to keep everyone informed.
About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.