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Auditoría Mystery Guest para Hoteles y Restaurantes

by Osvaldo Rios, from the Community

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Evalúa de forma integral la experiencia del huésped con esta plantilla Mystery Guest en español. La checklist cubre todo el viaje: reservas y confirmación, bienvenida y portería, check-in y check-out, estándares de habitación y baño, servicio de limpieza y turndown, concierge, restaurantes desayuno, cena y comidas ligeras, room service, bar, piscina y playa, spa, gimnasio, lavandería y llamadas de despertador. Incluye criterios de tiempos de respuesta, cortesía, presentación, higiene y calidad del producto para asegurar estándares de 5 estrellas. Úsala para auditorías operativas, formación de equipos y mejora continua en hoteles y resorts.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.