Guest Journey para Hoteles: Lista de Verificación
by Osvaldo Rios, from the Community
Esta lista de verificación en español cubre todo el guest journey en hoteles y resorts: estándares del portero y bell boy, check in y bienvenida, equipaje en habitación, limpieza diaria y turndown, estándares de concierge y guest services, reservas y servicio en restaurante para desayuno, comida y cena, room service, configuración de bandeja y carrito, llamadas de despertador y proceso de check out. Úsala para auditar tiempos de respuesta, presentación, higiene, servicio de alimentos y bebidas y atención personalizada, elevando la satisfacción del huésped y la consistencia operativa.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.