Plantilla en español para auditar la calidad del servicio en hoteles. Cubre todo el recorrido del huésped: reservas y confirmaciones, recepción y rooming, portería y concierge, llamadas de despertador, housekeeping (llegada y turndown), evaluación integral de la habitación y sus amenities, áreas públicas y back of house. Incluye criterios para restaurante (desayuno y servicio a la carta), servicio de bebidas, room service y tiempos de servicio. También contempla estándares mínimos LHW, conectividad e Internet, y la presentación del personal. Útil para garantizar consistencia, entrenar equipos y elevar la experiencia del huésped.
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