Skip to content
SafetyCulture
Template

Checklist de Servicio Hotelero - HAMAK

by Camila Ferretti, from the Community

Downloads: 0
Get this template

Plantilla en español para auditar la calidad del servicio en hoteles. Cubre todo el recorrido del huésped: reservas y confirmaciones, recepción y rooming, portería y concierge, llamadas de despertador, housekeeping (llegada y turndown), evaluación integral de la habitación y sus amenities, áreas públicas y back of house. Incluye criterios para restaurante (desayuno y servicio a la carta), servicio de bebidas, room service y tiempos de servicio. También contempla estándares mínimos LHW, conectividad e Internet, y la presentación del personal. Útil para garantizar consistencia, entrenar equipos y elevar la experiencia del huésped.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.