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Auditoría de room service para hoteles

by Inspectors Marriott, from the Community

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Esta plantilla guía una auditoría integral de room service en hoteles, abarcando comunicación del equipo, entrenamiento diario, reconocimiento, apariencia del personal y protocolo telefónico. Verifica tiempos de entrega por comida, la secuencia completa de servicio en habitación, uso natural del nombre del huésped, ofrecimiento de asistencia y cierre correcto. Evalúa limpieza y condiciones del carrito, mantelería, loza y cristalería, así como la temperatura adecuada de alimentos. Comprueba disponibilidad y cumplimiento de menú y door knob, registros de taste panels, conocimiento de metas GSS y aplicación de preguntas para conectar. Ideal para asegurar consistencia, elevar la satisfacción del huésped y cumplir estándares de marca.

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Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.