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GEM Audit Form for Restaurants

by Ahna Silva, from the Community

20+

Use this GEM (Guest Experience Management) audit form to evaluate restaurant service and food quality from greeting to order accuracy, temperature, portioning, freshness, taste, presentation, speed, and friendliness. Check recipe compliance, cleanliness, menu availability, and steam table management, then document issues and create an action plan with root causes, goals, and owner follow-ups. Ideal for dine-in, drive-thru, and online orders, this checklist helps managers monitor standards in real time and coach teams to deliver consistent guest satisfaction.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .

Template

Customer Experience Visit CEV

This Customer Experience Visit checklist is designed for restaurants and quick service locations to assess both drive thru and dine in performance. It covers cleanliness of exterior and interior areas, staff appearance and friendliness, effectiveness of interactions, service speed benchmarks, order accuracy, and food quality standards such as temperature and freshness. Sections help verify restrooms, condiment availability, and overall presentation so teams can monitor consistency, identify issues, and improve guest satisfaction.

by silke edeka, from the Community

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Template

Restaurant Customer Experience Checklist

Use this 2018 CEV restaurant customer experience checklist to evaluate drive thru and dine in operations. Audit exterior and interior cleanliness, employee uniforms, staff friendliness and attentiveness, order repetition and verification, and equipment operation. Track line time and order end to present end time for drive thru, plus wait time and service time for dine in. Verify order completeness, condiments, and presentation, and assess food temperature and quality for sandwiches, fries or hash browns, drinks, sides, and desserts. This template helps managers and auditors identify issues, standardize service, and improve guest satisfaction across quick service restaurant locations.

by Mike Austin, from the Community

20+

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Template

Customer Experience Visit (CEV) Checklist

This Customer Experience Visit checklist helps restaurants deliver an Experience of the Future by auditing key drivers of guest satisfaction across drive-thru and dine-in. It reviews exterior and interior cleanliness, staff friendliness, wait and service times, order accuracy, and product quality. Sections cover uniforms, restrooms, condiments, and food temperature and presentation, plus timing metrics like line time, OEPE, wait time, and service time. Use this template to standardize audits, coach teams, and maintain consistent, high-quality restaurant operations.

by Klaus Minter, from the Community

40+

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Template

Jack in the Box Guest Standards Audit

This Jack in the Box guest standards audit helps managers evaluate the full guest experience across drive-thru and dine-in. Review greeting and friendliness, food temperatures, burger and fry quality, order accuracy with receipts and condiments, and restroom cleanliness. Verify beverage quality and availability, team training and menu knowledge, uniform and grooming standards, and overall restaurant cleanliness. Confirm food safety practices including hand washing, grill checks, completed checklists, and correct sanitizer concentrations.

by Manuel Rosales, from the Community

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Template

2020 Customer Experience Visit Form

Evaluate quick-service restaurant performance with this 2020 Customer Experience Visit form. Inspect drive-thru and dine-in cleanliness, staff appearance and friendliness, order taking attentiveness, and speed metrics including line, wait, service, and fulfillment times. Record OEPE, check order accuracy, condiments, and packaging, and rate food and beverage quality and temperature. Capture observations on guest experience leadership and table service to ensure consistent hospitality standards.

by SafetyCulture

10+

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Template

DM Shopper: Drive-Thru Experience Audit

This DM Shopper checklist is designed for quick service restaurants to evaluate the end-to-end drive-thru experience. Assess exterior presentation and menu boards, landscaping and lane cleanliness, and ensure correct promotional materials. Review drive-thru greeting and scripting, suggestive selling, order confirmation, and closing etiquette. Verify speed of service, order accuracy, and proper packing with napkins and condiments. Check food and beverage quality, receipt accuracy and time, headset usage, and overall friendliness. Use this audit to improve consistency, guest satisfaction, and operational standards.

by Dennis DeRouen, from the Community

10+

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