Template

Customer Experience Visit (CEV) Checklist

by Klaus Minter, from the Community

40+

This Customer Experience Visit checklist helps restaurants deliver an Experience of the Future by auditing key drivers of guest satisfaction across drive-thru and dine-in. It reviews exterior and interior cleanliness, staff friendliness, wait and service times, order accuracy, and product quality. Sections cover uniforms, restrooms, condiments, and food temperature and presentation, plus timing metrics like line time, OEPE, wait time, and service time. Use this template to standardize audits, coach teams, and maintain consistent, high-quality restaurant operations.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Restaurant Customer Experience Checklist
Use this 2018 CEV restaurant customer experience checklist to evaluate drive thru and dine in operations. Audit exterior and interior cleanliness, employee uniforms, staff friendliness and attentiveness, order repetition and verification, and equipment operation. Track line time and order end to present end time for drive thru, plus wait time and service time for dine in. Verify order completeness, condiments, and presentation, and assess food temperature and quality for sandwiches, fries or hash browns, drinks, sides, and desserts. This template helps managers and auditors identify issues, standardize service, and improve guest satisfaction across quick service restaurant locations.
by Mike Austin, from the Community
Downloads: 20+
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Template
McDonalds Customer Experience Visit Checklist
Use this customer experience visit checklist for McDonalds to evaluate drive thru and dine in operations. Review cleanliness, staff friendliness, speed of service, and order accuracy. Capture photos and notes, log corrective actions, and record key timings including line time, order end to present end, wait time, and service time. Confirm condiments and packaging, verify food temperature and quality, and document outcomes with digital signature to support consistent guest satisfaction.
by Lavaris Knight, from the Community
Downloads: 10+
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Template
Customer Experience Visit Checklist
This Customer Experience Visit (CEV) checklist is designed for restaurants and quick service locations to evaluate drive-thru and dine-in performance. It covers cleanliness inside and outside the restaurant, employee appearance, courteous interactions, and attentiveness. Speed metrics include line time, OEPE, order wait and service times, and fulfillment time. Accuracy checks verify order repetition, correct items, sauces and condiments, and equipment like COD. Product quality standards assess temperature, freshness, and presentation for entrees, fries or hash browns, drinks, sides, and desserts. The checklist also reviews Guest Experience Leader presence and table service follow-ups to enhance overall guest satisfaction and operational consistency.
by Michele Rice, from the Community
Downloads: 30+
Get
Template
2020 Customer Experience Visit Form
Evaluate quick-service restaurant performance with this 2020 Customer Experience Visit form. Inspect drive-thru and dine-in cleanliness, staff appearance and friendliness, order taking attentiveness, and speed metrics including line, wait, service, and fulfillment times. Record OEPE, check order accuracy, condiments, and packaging, and rate food and beverage quality and temperature. Capture observations on guest experience leadership and table service to ensure consistent hospitality standards.
by SafetyCulture
Downloads: 10+
Get

Restaurant Customer Experience Checklist

Use this 2018 CEV restaurant customer experience checklist to evaluate drive thru and dine in operations. Audit exterior and interior cleanliness, employee uniforms, staff friendliness and attentiveness, order repetition and verification, and equipment operation. Track line time and order end to present end time for drive thru, plus wait time and service time for dine in. Verify order completeness, condiments, and presentation, and assess food temperature and quality for sandwiches, fries or hash browns, drinks, sides, and desserts. This template helps managers and auditors identify issues, standardize service, and improve guest satisfaction across quick service restaurant locations.

by Mike Austin, from the Community

20+

Get

Template

McDonalds Customer Experience Visit Checklist

Use this customer experience visit checklist for McDonalds to evaluate drive thru and dine in operations. Review cleanliness, staff friendliness, speed of service, and order accuracy. Capture photos and notes, log corrective actions, and record key timings including line time, order end to present end, wait time, and service time. Confirm condiments and packaging, verify food temperature and quality, and document outcomes with digital signature to support consistent guest satisfaction.

by Lavaris Knight, from the Community

10+

Get

Template

Customer Experience Visit Checklist

This Customer Experience Visit (CEV) checklist is designed for restaurants and quick service locations to evaluate drive-thru and dine-in performance. It covers cleanliness inside and outside the restaurant, employee appearance, courteous interactions, and attentiveness. Speed metrics include line time, OEPE, order wait and service times, and fulfillment time. Accuracy checks verify order repetition, correct items, sauces and condiments, and equipment like COD. Product quality standards assess temperature, freshness, and presentation for entrees, fries or hash browns, drinks, sides, and desserts. The checklist also reviews Guest Experience Leader presence and table service follow-ups to enhance overall guest satisfaction and operational consistency.

by Michele Rice, from the Community

30+

Get

Template

2020 Customer Experience Visit Form

Evaluate quick-service restaurant performance with this 2020 Customer Experience Visit form. Inspect drive-thru and dine-in cleanliness, staff appearance and friendliness, order taking attentiveness, and speed metrics including line, wait, service, and fulfillment times. Record OEPE, check order accuracy, condiments, and packaging, and rate food and beverage quality and temperature. Capture observations on guest experience leadership and table service to ensure consistent hospitality standards.

by SafetyCulture

10+

Get

Customer Experience Visit (CEV) Checklist

About author

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Restaurant Customer Experience Checklist

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Customer Experience Visit Checklist

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Restaurant Customer Experience Checklist

McDonalds Customer Experience Visit Checklist

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