Evaluate quick-service restaurant performance with this 2020 Customer Experience Visit form. Inspect drive-thru and dine-in cleanliness, staff appearance and friendliness, order taking attentiveness, and speed metrics including line, wait, service, and fulfillment times. Record OEPE, check order accuracy, condiments, and packaging, and rate food and beverage quality and temperature. Capture observations on guest experience leadership and table service to ensure consistent hospitality standards.
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