This Customer Experience Visit (CEV) checklist is designed for restaurants and quick service locations to evaluate drive-thru and dine-in performance. It covers cleanliness inside and outside the restaurant, employee appearance, courteous interactions, and attentiveness. Speed metrics include line time, OEPE, order wait and service times, and fulfillment time. Accuracy checks verify order repetition, correct items, sauces and condiments, and equipment like COD. Product quality standards assess temperature, freshness, and presentation for entrees, fries or hash browns, drinks, sides, and desserts. The checklist also reviews Guest Experience Leader presence and table service follow-ups to enhance overall guest satisfaction and operational consistency.
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