Template

D283 Guest Obsessed Service Checklist

10+

This hospitality audit template helps teams deliver a consistent, guest-obsessed experience across front-of-house and kitchen. Use it to check menu spec and dish quality before service, ensure a clear host point and welcoming entrance, confirm host knowledge of waits and sold-out items, and guide servers to introduce themselves, upsell appropriately, and check on tables. Include preparations for special occasions, such as dessert boards and handwritten bill messages. Capture NPS and review scores to monitor performance and drive continuous improvement.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .

Template

D283 Guest Obsessed Checklist

Assess front of house hospitality and food quality with this guest experience audit for restaurants. Use it to check welcoming host presence, staff knowledge, table service and upselling, personalization, and special occasion touches like dessert boards or handwritten notes. Verify menu specs with 4 to 5 dishes and ensure management reviews food quality before service. Capture NPS and review scores, record who conducted the audit, and note improvements to make a difference.

by Louise James, from the Community

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Template

Restaurant Host and Hostess Audit Checklist

This restaurant host and hostess audit checklist supports lunch and dinner service quality for W Rome. Use it to confirm reservations and guest details, acknowledge guests in queues, offer coat check when appropriate, and communicate accurate wait times. Verify timely seating within stated windows, ensure tables are clean and properly set for the party size, and offer refreshments to waiting guests. Assess host and hostess knowledge and confidence in answering general questions, and review adherence to standard seating procedures to deliver a smooth, welcoming guest experience.

by Beatrice Manno, from the Community

10+

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Template

QSAC Form - Restaurant Visit Report

Use this QSAC restaurant visit report to evaluate service execution across the guest journey and back of house standards. The checklist covers host service, seating, order taking, drinks and complimentary items, food delivery and presentation, secondary service, dessert, billing and farewell. It also reviews table setting and bussing, bar, host stand, expo, service stations, take out, restrooms, waiting and employee areas, communication boards and dining room upkeep. Manager essentials include line checks, pre shift meetings, station assignments, guest engagement and floor monitoring. Score performance by item and highlight exceptional service to drive consistency, training and continuous improvement.

by Jan Urbano, from the Community

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Template

Tanyu Restaurant Host Performance Checklist

This restaurant host performance checklist helps front of house teams deliver smooth guest experiences from arrival to farewell. It covers greeting and first impressions, reservation and waitlist management, strategic seating to optimize table turnover, clear customer communication on wait times and promotions, basic menu knowledge, and adaptability for VIPs and large parties. It includes effective use of reservation and POS systems, collaboration with lobby, kitchen, and managers, keeping the host stand organized, thanking guests on departure, tracking guest flow and trends for reporting, queue management during peak periods, and upselling of specials and loyalty programs.

by Linda Er, from the Community

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Template

Restaurant Service Spot Check Form

Use this QSAC spot check form to evaluate front and back of house performance across the full restaurant service sequence. The checklist covers greeting, seating, guest acknowledgment, drinks, food delivery and presentation, secondary services, dessert, billing and farewell. It also reviews bar, host stand, expo, bussing stations, restrooms, dining area, and communication boards. Manager essentials include pre-shift, staffing, leadership, and guest engagement. Score compliance, note A plus service moments, and drive consistent, high quality guest experiences.

by Bistronomia Group, from the Community

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Template

Front of House Audit Checklist

Use this front of house audit checklist to review restaurant setup and service standards across entry, bar, dining room and private areas. Assess POS signage, restroom cleanliness, and team presentation, including uniforms and service style. Confirm back-of-house displays, spec books and server reports are current, and evaluate guest greeting, handheld use, engagement, attitude and management presence to deliver a consistent experience.

by Pia Burrow, from the Community

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D283 Guest Obsessed Service Checklist

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