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Tanyu Restaurant Host Performance Checklist

by Linda Er, from the Community

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This restaurant host performance checklist helps front of house teams deliver smooth guest experiences from arrival to farewell. It covers greeting and first impressions, reservation and waitlist management, strategic seating to optimize table turnover, clear customer communication on wait times and promotions, basic menu knowledge, and adaptability for VIPs and large parties. It includes effective use of reservation and POS systems, collaboration with lobby, kitchen, and managers, keeping the host stand organized, thanking guests on departure, tracking guest flow and trends for reporting, queue management during peak periods, and upselling of specials and loyalty programs.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.