Template

D283 Guest Obsessed Checklist

Assess front of house hospitality and food quality with this guest experience audit for restaurants. Use it to check welcoming host presence, staff knowledge, table service and upselling, personalization, and special occasion touches like dessert boards or handwritten notes. Verify menu specs with 4 to 5 dishes and ensure management reviews food quality before service. Capture NPS and review scores, record who conducted the audit, and note improvements to make a difference.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .

Template

D283 Guest Obsessed Service Checklist

This hospitality audit template helps teams deliver a consistent, guest-obsessed experience across front-of-house and kitchen. Use it to check menu spec and dish quality before service, ensure a clear host point and welcoming entrance, confirm host knowledge of waits and sold-out items, and guide servers to introduce themselves, upsell appropriately, and check on tables. Include preparations for special occasions, such as dessert boards and handwritten bill messages. Capture NPS and review scores to monitor performance and drive continuous improvement.

by Louise James, from the Community

10+

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Template

Food and Beverage Service Audit

This Food and Beverage Service Audit checklist helps restaurant and hotel teams evaluate end to end service quality. It covers greeting and welcome, menu knowledge, beverage recommendations, order taking and repeats, delivery timing, table marking and maintenance, accuracy of food and drinks, and quality checks after two minutes or two bites. It also assesses dessert and coffee service, pre bussing, and check presentation, ensuring a consistent, friendly experience. Use it to coach staff, standardize service steps, and monitor guest satisfaction across shifts and outlets.

by Tracy Grady, from the Community

20+

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Template

Serve from the Heart Daily Service Checklist

This daily Serve from the Heart checklist helps restaurants audit every stage of front- and back-of-house service. Review host greetings and farewells, seating and menu handoff, first drink offers, and steps of service from order taking to billing. Assess bar readiness, drink quality, and timing; evaluate kitchen preparedness, food quality, and hygiene. Track table maintenance, guest awareness, teamwork across floor, bar, and kitchen, and management presence. Use notes and audit sections to capture issues and improvements.

by Edrich Schmidt, from the Community

10+

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Template

Guest Audit Checklist

This guest audit checklist helps restaurants evaluate the end-to-end guest experience. Review curb appeal and first impressions, host greeting and seating, server attentiveness and menu guidance, drink refills and pre-bussing, and food quality from temperature to presentation. Assess ambience factors like lighting, music, cleanliness, and staff uniforms, plus manager visibility and engagement with guests to drive hospitality standards and satisfaction.

by Peter Jahn, from the Community

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Template

Serve from the Heart Feedback - Tiger's Milk Greenpoint

Use this comprehensive restaurant service audit to assess guest look and feel, host greeting and seating, menu quality, steps of service, recommendations and upselling, drink delivery accuracy, table maintenance, dessert and bill standards, bar readiness and cleanliness, beverage quality control, kitchen ticket times and food quality, hygiene and handwashing, labelling and temperature logs, cross contamination controls, teamwork across floor, bar, and kitchen, and management presence and floor coverage.

by Lucian Collins, from the Community

10+

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Template

Restaurant Server Observation

This document serves as a standardized evaluation form for assessing restaurant server performance and compliance with Basic Service Agreement (BSA) standards. The checklist covers essential service elements including initial guest greeting timing, product knowledge particularly regarding micro local offerings, table maintenance, guest interaction quality, and overall service efficiency. Key assessment areas include timing of initial guest contact, smoothie service protocols, ambassador knowledge and engagement, table maintenance standards, check accuracy, and the overall guest experience. The form is designed to ensure consistent service delivery and maintain high hospitality standards across restaurant operations. It emphasizes both technical service aspects and the quality of guest interactions, including personalization and anticipation of guest needs.

by Vincent S, from the Community

90+

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