This document serves as a standardized evaluation form for assessing restaurant server performance and compliance with Basic Service Agreement (BSA) standards. The checklist covers essential service elements including initial guest greeting timing, product knowledge particularly regarding micro local offerings, table maintenance, guest interaction quality, and overall service efficiency. Key assessment areas include timing of initial guest contact, smoothie service protocols, ambassador knowledge and engagement, table maintenance standards, check accuracy, and the overall guest experience. The form is designed to ensure consistent service delivery and maintain high hospitality standards across restaurant operations. It emphasizes both technical service aspects and the quality of guest interactions, including personalization and anticipation of guest needs.
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