Template

Guest Audit Checklist

by Peter Jahn, from the Community

This guest audit checklist helps restaurants evaluate the end-to-end guest experience. Review curb appeal and first impressions, host greeting and seating, server attentiveness and menu guidance, drink refills and pre-bussing, and food quality from temperature to presentation. Assess ambience factors like lighting, music, cleanliness, and staff uniforms, plus manager visibility and engagement with guests to drive hospitality standards and satisfaction.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Brand Audit Checklist
This restaurant brand audit checklist helps evaluate the entire guest experience and operational standards across your venue. Review interior, kitchen, and exterior cleanliness; verify equipment condition, lighting, refrigeration, and fryer maintenance; and assess food and beverage quality, portion control, and presentation. Measure first impressions from greeting to seating, dining room organization and cleanliness, and restroom hygiene. Evaluate service behaviors, uniforms, menu knowledge, suggestive selling, ticket timing, refills, manager presence, payment handling, and guest farewells. Use this tool for consistent, on-brand execution and continuous improvement.
by nadiya brahmi, from the Community
Downloads: 0
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Template
Restaurant Mystery Shopper OMG Experience 2019
This restaurant mystery shopper template helps evaluate the full guest journey, from arrival and seating to payment and farewell. Assess greeting, table setup, menu presentation, kids’ offerings, and restroom guidance. Review drinks, starters, mains, and desserts for timing, adherence to recipe, presentation, taste, and temperature, with prompts for upsells and refills. Capture server knowledge, engagement, and consistency, plus billing speed and method. Check ambience, staffing, cleanliness, lighting, music, and restroom upkeep. Record standout moments, areas to improve, photos, and overall ratings to standardize visits and elevate guest experience.
by Charlotte Finegan, from the Community
Downloads: 30+
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Template
Hospitality Manager Audit Checklist
Use this comprehensive hospitality manager audit to evaluate front-of-house and back-of-house standards across cafes and restaurants. The checklist covers exterior presentation and kerb appeal, guest journey and service leadership, grab-and-go and coffee stations, allergen controls, temperature checks, FIFO and stock rotation, cleaning and sanitation, restrooms, BOH facilities, pest control, waste segregation, equipment and utensil hygiene, probes and calibration, and food storage. Drive compliance, safety, and consistent quality while identifying training needs and opportunities to improve profit and guest satisfaction.
by David Taylor, from the Community
Downloads: 10+
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Template
Bar and Lounge Service Checklist
Use this bar and lounge service checklist to assess compliance with Forbes and QA standards. It covers guest greeting and menu presentation, order taking and timing, beverage knowledge and recommendations, wine by the glass service, cocktail quality, portion control, glassware and temperature, and proactive refills. Include options for non alcoholic beverages and premium snacks, food service pacing and presentation, dietary accommodations, table maintenance, cleanliness, ambience, music and seating comfort. It also guides billing accuracy and speed, manager engagement, and closing interactions to ensure a consistent, polished guest experience.
by Ana Yerzhanova, from the Community
Downloads: 10+
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Brand Audit Checklist

This restaurant brand audit checklist helps evaluate the entire guest experience and operational standards across your venue. Review interior, kitchen, and exterior cleanliness; verify equipment condition, lighting, refrigeration, and fryer maintenance; and assess food and beverage quality, portion control, and presentation. Measure first impressions from greeting to seating, dining room organization and cleanliness, and restroom hygiene. Evaluate service behaviors, uniforms, menu knowledge, suggestive selling, ticket timing, refills, manager presence, payment handling, and guest farewells. Use this tool for consistent, on-brand execution and continuous improvement.

by nadiya brahmi, from the Community

Get

Template

Restaurant Mystery Shopper OMG Experience 2019

This restaurant mystery shopper template helps evaluate the full guest journey, from arrival and seating to payment and farewell. Assess greeting, table setup, menu presentation, kids’ offerings, and restroom guidance. Review drinks, starters, mains, and desserts for timing, adherence to recipe, presentation, taste, and temperature, with prompts for upsells and refills. Capture server knowledge, engagement, and consistency, plus billing speed and method. Check ambience, staffing, cleanliness, lighting, music, and restroom upkeep. Record standout moments, areas to improve, photos, and overall ratings to standardize visits and elevate guest experience.

by Charlotte Finegan, from the Community

30+

Get

Template

Hospitality Manager Audit Checklist

Use this comprehensive hospitality manager audit to evaluate front-of-house and back-of-house standards across cafes and restaurants. The checklist covers exterior presentation and kerb appeal, guest journey and service leadership, grab-and-go and coffee stations, allergen controls, temperature checks, FIFO and stock rotation, cleaning and sanitation, restrooms, BOH facilities, pest control, waste segregation, equipment and utensil hygiene, probes and calibration, and food storage. Drive compliance, safety, and consistent quality while identifying training needs and opportunities to improve profit and guest satisfaction.

by David Taylor, from the Community

10+

Get

Template

Bar and Lounge Service Checklist

Use this bar and lounge service checklist to assess compliance with Forbes and QA standards. It covers guest greeting and menu presentation, order taking and timing, beverage knowledge and recommendations, wine by the glass service, cocktail quality, portion control, glassware and temperature, and proactive refills. Include options for non alcoholic beverages and premium snacks, food service pacing and presentation, dietary accommodations, table maintenance, cleanliness, ambience, music and seating comfort. It also guides billing accuracy and speed, manager engagement, and closing interactions to ensure a consistent, polished guest experience.

by Ana Yerzhanova, from the Community

10+

Get

Guest Audit Checklist

About author

You might also like

Brand Audit Checklist

Restaurant Mystery Shopper OMG Experience 2019

Hospitality Manager Audit Checklist

Bar and Lounge Service Checklist

You might also like

Brand Audit Checklist

Restaurant Mystery Shopper OMG Experience 2019

Hospitality Manager Audit Checklist

Bar and Lounge Service Checklist