Published 22 Oct 2023

Top 10 HR Case Management Software of 2023

HR Case Management Software

What is HR Case Management Software? 

HR case management software is a digital system designed for human resources (HR) teams, helping them confidentially manage all concerns raised by the company’s employees, including inquiries, requests, and even incidents. By automating integral tasks, digitizing and centralizing information, and streamlining communication, HR personnel can analyze employee performance better and resolve issues brought to them immediately. Ultimately, this indispensable tool enables businesses to handle personnel matters more effectively and foster better employee experience.

Benefits

HR teams often grapple with their job mainly because there are too many tasks to juggle, from matching the right people to the company’s current requirements to navigating onerous legal mandates. Case management software for HR efficiently addresses these challenges and will bring about the following:

  • Increased task efficiency – A great deal of HR work requires record keeping. This includes personnel planning, hiring information, training certifications, compliance requirements, compensation, and appraisal, just to name a few. Managing all these manually often results in disarray and errors. Most of the best HR case management software includes a centralized repository for all these data, enabling professionals to track and access information and promptly respond to the needs of their employees. 
  • Improved collaboration – Communication breakdowns between the HR department and the rest of the employees are common because documented issues tend to get lost in sheaves of papers and email chains. However, because most digital solutions are accessible on mobile devices, workers can instantly notify their managers and check up on the case progress. And with the help of ticketing, managers can effortlessly prioritize, track, and resolve issues.  
  • Better decision-making – Automated reporting and pre-built analytics help HR managers gain insights into the recurring issues (e.g., specifically how these come about) and project trends that impact their operations. With these, they can act on issues without delay and, more importantly, make the necessary changes for the future. 

Key Features

Many comprehensive management solutions include modules that HR teams can use. Expect these to be pricey as they can be used for handling finance, networks, and even customer relationships. Stand-alone HR case management software prices are not just lower, they are task-specific. Whichever you go for, make sure it has the essentials:

Selecting the Right HR Case Management Software

All the HR case management software (UK, US, or Australia) are good options if you are serious about enhancing the HR department and contributing to the growth of the employees and the entire organization. Before making your choice, take a look at the summary below:

HR Case Management Software Free Version Paid Plan Mobile App
SafetyCulture Yes $24/user/month* Yes
BambooHR No Custom quote Yes
Freshdesk Yes $15/agent/month * Yes
Zoho Desk No $14/user/month * Yes
ServiceNow No Register for pricing Yes
Zendesk No $19/agent/month * Yes
HappyFox Help Desk No $29/agent/month * Yes
HappyHR No $6/employee/month
(36-month lock-in price)
Yes
SysAid No Register for pricing Yes
SolarWinds Service Desk No $39/tech/month Yes

* billed annually

Eunice

SafetyCulture staff writer

Eunice Arcilla Caburao

Eunice is a content contributor for SafetyCulture. A registered nurse, theater stage manager, Ultimate Frisbee athlete, and mother, Eunice has written a multitude of topics for over a decade now.

Eunice is a content contributor for SafetyCulture. A registered nurse, theater stage manager, Ultimate Frisbee athlete, and mother, Eunice has written a multitude of topics for over a decade now.