What is an Employee Satisfaction Survey?
An employee satisfaction survey is a document that can help gauge employee experience, expectations, and current feelings about their work or organization. It is often done regularly for employers and organization heads to better understand their employees and their needs.
What is the Importance of an Employee Satisfaction Survey?
An employee satisfaction survey is often done once a year or more depending on the organization. Conducting regular employee satisfaction surveys is a great way to better understand your employees, as well as improve the workplace as a whole. With a survey, you can quickly collect data from multiple employees all at once, which can help you compare findings and identify trends and common opinions, as well as spot points for improvement in your leadership, your employee’s performance, or the organization’s processes.
An employee satisfaction survey also serves as a platform for communication for workers to air out thoughts and opinions that they might not have had the chance to do so before. Following this, employees can engage with their company more, which can help employee retention rate and productivity.
By actively involving employees in the feedback process, organizations show that they value their opinions and are committed to creating a positive work environment. In the process, this can lead to improved engagement levels and a stronger connection between employees and the organization.
What to Include in the Survey
Each organization has their own metrics for employee satisfaction. However, most of them aims to analyze the same factors.
A typical employee satisfaction survey contains fields for the following questions:
- How does the employee feel about their role in the organization? Do they feel their experience with it is as expected?
- Does the employee feel that they have the right support to effectively perform their role?
- What does the employee find challenging about their daily work?
- What does the employee think about their superiors? Are they satisfied with their performance?
- Is the employee content with their salary and benefits?
- What does the employee feel about the company as a whole?
- Does the employee think anything can be improved about the company?
These employee satisfaction survey questions can be reworded depending on the organization, but most surveys are centered around these.
Here is a sample employee satisfaction survey for reference:
FAQs about Employee Satisfaction Surveys
An employee engagement survey aims to understand how an employee interacts with their environment at work. It is more involved with employee output and activities in the workplace, but it also works together with an employee satisfaction survey, as satisfaction can also be factored into engagement.
In most cases, Human Resources (HR) personnel are in charge of employee satisfaction surveys. They then delegate team leaders to conduct them or collect results to be relayed to them. Sometimes, team leaders can also create their own surveys.
Some of the top factors that affect employee satisfaction include the following:
- Working conditions
- Opportunities for growth
- Workload
- Relationship with coworkers and supervisors
- Salary and benefits
