- Free Version: Available for teams of up to 10
- Pricing: Premium plan $24/seat/month (with free 30-day trial period)
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use SafetyCulture?
SafetyCulture makes elevator service and maintenance easy. With the platform, managers can schedule maintenance and ensure that no elevator misses its routine maintenance. The platform has specific features for lone workers to enhance safety and also integrates with many other platforms, making it easy to bring the platform to your existing maintenance system.
Features:
- Cover all bases during inspections and audits with digital checklists.
- Report issues with elevators spotted during inspections and assign immediate corrective actions to prevent downtime.
- Keep track of assets such as hand tools and protective equipment directly on the platform.
- Train team members in best practices when conducting elevator service.
- Stay on the same page as the team by sending memos and announcements directly on the platform.
Why Use LiftKeeper?
LiftKeeper is a software specifically for managing elevator service operations. It helps streamline maintenance scheduling, service history tracking, and compliance documentation. With customizable workflows, it improves operational efficiency for elevator service providers.
Features:
- Service history tracking
- Maintenance scheduling and contract billing
- Calls and routes management
- Free Version: No
- Pricing: Contact vendor for pricing
- Platforms supported: Available as a web-based software
Why Use Method?
Method provides elevator service workers a tool to manage administrative tasks. It simplifies task assignments, work orders, and client communication, ensuring service teams are always on top of their schedules.
Features:
- Comprehensive view of employee schedules
- Client communication and invoicing
- QuickBooks integration
- Free Version: No
- Pricing: Starts at $15/field crew technician/month, billed annually
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use Jobber?
Jobber is ideal for service providers such as elevator service businesses seeking to organize client management, track service requests, and automate job scheduling. It also offers invoicing and payment tools to enhance cash flow management.
Features:
- Client management
- Job-specific forms and dispatching
- Credit card processing and invoicing
- Free Version: No
- Pricing: Starts at $19/month, billed annually (with a 14-day free trial period)
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use ServiceTitan?
ServiceTitan is great for elevator service management with advanced features for dispatching, scheduling, and customer communications. It offers real-time, comprehensive reporting, and integrates seamlessly with accounting systems. Its robust mobile app supports field workers on the go.
Features:
- Real-time technician monitoring and tracking
- Call recording tools
- Service agreement documentation
- Free Version: No
- Pricing: Contact vendor for pricing
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use Field Force Tracker?
Field Force Tracker is tailored for field service teams such as those in the elevator industry, providing tools to manage job assignments, inventory, and employee timesheets. It offers a simple interface for streamlining field operations and integrates well with customer relationship management.
Features:
- Work order management
- Inventory and supplier tracking
- Timesheet tracking for each technician at work
- Free Version: No
- Pricing: Starts at $99.99/month
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use WorkWave?
WorkWave helps elevator service providers improve scheduling efficiency and service technician management. It also offers a strong reporting system for job status tracking and customer insights.
Features:
- Multiple calendar views for tasks
- Customer tracking
- Cost estimation
- Free Version: No
- Pricing: Contact vendor for pricing
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
What is Elevator Service Software?
An elevator service software is a tool designed to streamline the operations of businesses that install, service, and maintain elevators. It’s a crucial tool for building management that encompasses a range of functionalities that help in scheduling, dispatching, tracking, and reporting on elevator service calls. This software often incorporates additional tools to manage inventory, invoicing, customer relationships, and compliance with industry-specific safety regulations.
Importance
Elevator service platforms are essential for managing the complex operations involved in maintaining and servicing elevators. They streamline processes such as scheduling maintenance, assigning technicians, and tracking service histories, ensuring that all tasks are completed efficiently and on time. With these platforms, elevator service companies can improve client communication, respond to issues quickly, and reduce the risk of service disruptions, enhancing safety and reliability. This digital tool also ensures the safety of employees working in confined spaces.
On top of that, these platforms offer features like inventory management, real-time tracking, and invoicing, which help service providers manage their resources more effectively. Companies can automate administrative tasks, maintain regulatory compliance, and improve overall operational efficiency by using specialized software. This not only reduces costs but also improves customer satisfaction by providing faster, more reliable service.
Key Features
Different elevator service platforms come with different features. While teams are free to choose any platform that serves their needs, the software must have the following key features:
- Incident management
- Inventory tracking
- Compliance management
- Work order management
- Customer Relationship Management (CRM) tools
- Mobile accessibility
- Real-time updates and notifications
- Reporting and analytics
- Scheduling and dispatch
- Billing and invoicing
How to Choose the Right Elevator Service Software
Comparing options is the best way to find the right elevator service software for your needs. Here’s a simple breakdown of the platforms above to help you find the right fit for the team:
| Elevator Service Software | Free Version | Paid Plan | Mobile App |
| SafetyCulture | Yes | $24/seat/month* | Yes |
| LiftKeeper | No | Contact vendor for pricing | No |
| Method | No | $15/field crew technician/month* | Yes |
| Jobber | No | $19/month* | Yes |
| ServiceTitan | No | Contact vendor for pricing | Yes |
| Field Force Tracker | No | $99.99/month | Yes |
| WorkWave | No | Contact vendor for pricing | Yes |
* billed annually
Leon Altomonte